Future Operations Center Interest Group

 View Only
Back to Library

AI in Command Centres and SOCs: What Automation Replaces, What It Doesn’t, and How Roles Evolve 

6 hours ago

LinkedIn Article by Karan Chawla - MBCP,CPP, January 13, 2026

https://www.linkedin.com/pulse/ai-command-centres-socs-what-automation-replaces-how-karan-wrhoc/

AI in Command Centres and SOCs: What Automation Replaces, What It Doesn’t, and How Roles Evolve

Summary
 
In AI in Command Centres and SOCs: What Automation Replaces, What It Doesn’t, and How Roles Evolve, Karan Chawla argues that AI does not eliminate Command Centres or SOCs—it fundamentally redefines their purpose. AI excels at monitoring, correlation, triage, and reducing noise, but it cannot replace human judgment, accountability, or escalation authority. As automation removes repetitive work, the SOC role evolves from screen-watching and incident reaction to risk interpretation, decision support, and leadership under uncertainty. The real ROI of AI is not headcount reduction, but fewer mismanaged crises, better decisions, and improved resilience. When operators appear “idle” after AI adoption, the failure is not overstaffing—it’s outdated operating models and leadership expectations. 

Result: Reduction of passive, Level-1 monitoring roles—not the elimination of Command Centres.

Bottom line: AI replaces the mechanics of SOC work—not the ownership.

If operators appear underutilized, the issue is leadership and operating model lag, not automation failure.

ROI ≠ fewer salaries
ROI = fewer bad calls when it matters most

This becomes a risk leadership role, not a monitoring function.

Final Bottom Line

AI gives Command Centres and SOCs time back. The strategic question is not how to cut staff, but how to use that time to anticipate, reduce, and manage the next crisis more effectively. Organizations that fail to evolve their SOC operating model will miss the real value of AI

Statistics
0 Favorited
1 Views
1 Files
0 Shares
0 Downloads
Attachment(s)
pdf file
AI in Command Centres and SOCs What Automation Replaces, ....pdf   142 KB   1 version
Uploaded - 18 Jan, 2026
 
Download

Related Entries and Links

No Related Resource entered.