FUTURE Operations Center Interest Group

Speaker: Karrie Smith, CMCP, CBCP, CCL, CSC , Director, Technology Resilience Governance, Scotiabank

Presentation Description:

This presentation focuses on data and decision making, specifically how data can drive actions or decisions in a crisis, or not.

Topics include:

• The challenges of relying on a single source of information
• Real-life examples of data use, both on its own and combined with experience
• Combining data, knowledge, and learned experience
• How knowledge should be weighed into AI responses

Participants Will Learn:

• Practical ways to inject knowledge and experience when responding to the basics of crisis or emergencies, such as employee roll or safety calls
• How to leverage knowledge and experienced professionals when responding, including focusing on safety and key business services