Contacts / Connections
Communities / Discussions
Library / Resources
General | Top
Q: What is my ASIS Connects login?
A: Your login credentials are the same email and password you use to log onto the main ASIS site (SSO). Please click on the blue "Forgot your password" link if you have forgotten your login credentials. If you need additional assistance with your login information, please contact our member services team at firstname.lastname@example.org or call them directly at +1.703.519.6200 (Monday - Friday, 9:00 am to 5:00 pm ET).
Q: General and/or ASIS membership related inquiries?
A: For any general and/or ASIS membership related inquiries, please contact our Member Services Department.
(Monday – Friday, 9:00 am to 5:00 pm ET)
Q: How do I update my contact information?
A: Click "My Profile" in the main navigation bar, then click on the pencil icon next to "Contact Details" in the left column.
Q: How do I control what information is visible in My Profile?
A: Click "My Profile" in the main navigation bar, then click on "My Account" and select privacy settings from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page.
Contacts / Connections | Top
Q: How do I find other ASIS members?
A: Click "Directory” in the main navigation bar. The Directory lets you search for other users based on:
Tip: If you're unsure how to spell the name of the member you're searching, use "%." So, for instance, searching for "Steven" but unsure if it's spelled "Steven" or "Stephen," search "Ste%" to return all results of members who elected to show in the Directory.
- First and/or last name
- Company name
- Email address
- Job Function
- Job Role
Q: How do I add contacts to my contact list?
A: There are a few ways to add contacts. When you perform a search in the Directory, you will see an “Add as Contact” button to the right of each person in your search results. Just click this button to send a contact request. If you view an individual’s profile, you can click the "Add as Contact" button to the right of their profile picture.
Q: Why should I add contacts to my contact list?
A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.
Communities / Discussions | Top
Q: What are communities?
A: Communities allow you to participate in discussions and share resources with other members.
Q: What communities do I already belong to?
A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.
Q: How do I join/subscribe to a community and the affiliated discussion group?
A: Click on “Communities” in the main navigation and click on “All Communities” in order to see a list of communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).
Q: Why can't I join a "View Only" community?
A: Our Open Forum community is available for all ASIS members to network with peers around the globe. A join button will display for any other open community within Connects. View only communities are for specific groups that members belong to for official reasons, and you must be affiliated as such to gain access.
Q: How can I control the frequency and format of emails I receive?
A: Navigate to your profile from the main navigation bar and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, there are subscription options: Real Time, Daily Digest, No Email.
For each discussion, you have the following delivery options:
Real Time: sends an email every time a new message is posted.
Daily Digest: sends one email to you each day, consolidating all of the posts from the previous day.
No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
How do I leave or unsubscribe from a community?
A: To leave a community, go to the community's home page, click the blue Settings button next to the community's title, and click "Leave Community." If you do not see the "Leave Community" button, please email email@example.com to be removed. To unsubscribe from a community without leaving it, go to "My Profile," click "My Account," and select "Community Notifications from the drop-down menu. Here, you can update how frequently you receive emails from any community you are a member of. Select "No Email" to unsubscribe from communications.
Q: How do I respond to others’ posts?
A: To respond to a discussion post, please navigate to the discussion post and click “Reply” to send your message to the entire community. To send a message to the only author of the post, please select “Reply Privately” (located in the "Reply" drop-down). We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.
Q: How do I start a new discussion thread?
A: Click on “Participate" from the main navigation bar and select “Post a message". You may then select to which of your communities you wish to post to.
Q: I’m having trouble viewing images and/or posts. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. Our system support team recommends using either Google Chrome or Microsoft Edge as your browser (both are supported best with our platform).
Q: Can I search for specific topics within posts?
A: Yes, please enter a keyword in the search bar located in the main navigation bar.
Q: How do I see a listing of all of the posts to a specific Community?
A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussion” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. Clicking on the “Original Message” tab at the bottom of all of the posts in a thread will display the original message that started that discussion. This is only available for the communities in which you belong to.
Libraries | Top
Q: How do I find resources that may have been uploaded by other members?
A: If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine. You may also click 'Browse' on the main navigation bar to access our library entries and resource libraries.
Q: Can I search for specific file types?
A: Yes. Enter your desired keyword in the main search box. From the search results page, view 'File Types' on the left side of the menu bar. Then click on the specific file (document, spreadsheet, zip/archive, presentation, audio etc.)
Q: How do the libraries get populated?
A: The libraries are populated in two ways:
1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2. You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation bar or "Create New Library Entry" button in your community library page. Library resources are not required to be associated with a discussion thread.
Q: How do I upload a file?
A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
- Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional). Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
- Upload your file.
- Select “Next” if you want to further describe your files and/or add tags to your file. Otherwise, please click “Finish” to post your library entry
Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.
Q: What are the “tags” for?
A: Tags are great way to organize and categorize content on your site. Tags can be applied to library entries, events, and glossary terms. Tagged items are prioritized in the search results.