This session explores the human and operational realities of frontline security operators. Professionals in these roles are routinely exposed to threatening scenarios, traumatic material, high information volume, and continuous cognitive demands that can significantly impact wellness, decision-making, and long-term performance. While organizations often focus on resilience at the individual level, many of the challenges facing analysts, GSOC operators, and threat management teams stem from system design issues, including volume overload, fragmented workflows, ambiguity, and constant exposure to high-risk content.
By combining behavioral science, organizational psychology, and operational design perspectives, this session examines how leaders can better support the people behind the mission. Attendees will gain practical strategies for reducing cognitive overload, improving decision environments, strengthening team resilience, and building sustainable threat management operations that support both human performance and organizational effectiveness.
Guest Presenters:
Steve Crimando is the founder and principal of Behavioral Science Applications LLC, a behavioral risk management consultancy based in the NY-metro area. He is an emergency behavioral health clinician, educator, and crisis responder with nearly four decades of experience in threat assessment and violence prevention.
Steve is a Certified Threat Manager (CTM) with the Association of Threat Assessment Professionals (ATAP) and a Certified Master Trainer for the U.S. Department of Homeland Security’s National Threat Evaluation and Reporting (NTER) program. He is a cleared mental health partner to the FBI Joint Terrorism Task Force (JTTF), as well as an advisor and instructor for the FBI’s Community Anit-Threats Officer (CATO) program. Steve serves as the Chair of the Extremism & Political Instability Community (EPIC) Steering Committee and a member of the Human Threat Management Community Steering Committee for ASIS International. He is a published author frequently called upon by the media and the courts as an expert in crisis intervention. Steve has developed stress control programs for law enforcement and security agencies, as well as multinational corporations and NGOs/IGOs worldwide.
Dr. Jill Frack, DBA, MAIOP, PMP, CSPM, is the Founder of Fracktional Solutions, a consulting and technology firm focused on security operations, organizational performance, and data-driven operational strategy. With expertise spanning organizational psychology, human factors, enterprise risk management, and security operations, Jill helps organizations improve operational readiness by aligning people, process, technology, and behavior. Her work supports critical infrastructure, enterprise security, and high-tempo operational environments through operational analytics, governance strategy, workflow optimization, compliance, and security technology integration.
Jill is recognized as a Key Opinion Leader on Human Factors within the security industry and serves on the ASIS International Human Threat Management Steering Committee, the Security Industry Association ESG Board, and as Treasurer of the ASIS International Lehigh Valley Chapter. She also serves on the Moravian University Alumni Board, where she is helping develop a mentorship program for recent graduates and graduate students. In March 2026, Jill was selected as part of the Security Industry Association’s Power 100, recognizing women who are raising the bar, changing expectations, and breaking barriers in the industry.
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