Problem-solving, especially from a quality control perspective, takes precedence in almost all industries. Production lines need to ensure that their results work highly effectively and also make sure there are no defects that could be life-threatening.
On the other hand, service providers also need to make sure that their service is impeccable for consumer satisfaction. All types of businesses can benefit from a thorough understanding of using a fishbone diagram effectively to solve problems. Here is how to use a fishbone diagram like a pro.
Ascertain which classification model is relevant
Under the fishbone analysis methodology, you need to keep in mind that there are more than one classification models to use when solving problems. The classification models depend on the industry or particular niche you are in and in some cases, it could even vary on your specific problem. In most cases, the classification model you use is dictated by the industry.
These models stick to the relevant questions under the Define, Measure, Analyze, Improve, and Control (DMAIC) principles under Lean Six Sigma procedures. These procedures can be learned through 6Sigma.us, with the curriculum being governed by Peter Peterka, a professional that has practiced Six Sigma procedures for over 20 years.
Classification model for manufacturers
Manufacturers have a highly effective classification model developed and implemented by one of the largest automobile companies, Toyota. This classification model is aptly called the 6Ms and you zoom into aspects such as possible human elements and it’s shortened as “man” under the 6 M abbreviation.
The next M stands for machine and you consider all the possible scenarios that could have been caused by your equipment. Up next are the other 4Ms, which stand for Material, Method, Measurement, and Milieu. The latter category refers to any possible issues nature or the surrounding environment could have caused or might cause.
Common classifications for marketing industries
Marketing and advertising agencies could find it hard to use the fishbone diagram to diagnose problems or inefficiencies within their operations. In such cases, the problem could be simply that they haven’t found the most relevant classification models for them.
One common classification model for such businesses is the 7Ps which stand for Price, Place, Product, Promotion, Price, People, Positioning, and Packaging. When conjoined together, they help understand what the problem area is - whether it is the product or the target market or the branding. You can compare all of these aspects together and have actionable intelligence on steps to take after that.
General service provider classification model
Other service providers have a standardized classification model called the 5S categorizing model. They stand for Safety, Skills, Systems, Suppliers, and Surroundings. Considering these categories carefully can help with developing high-quality services that are user-friendly and safe to use.
If there are problems identified or if you are conducting the Fishbone Diagram analysis as a precautionary measure, you’ll have more insight on improvements to make. This could even apply to developing software that will serve the targeted audience. However, the good thing about the Fishbone Diagram is that it can be altered and improved depending on the situation.
Prerequisites for using a fishbone diagram like a pro
There are some prerequisites to effectively use the fishbone diagram like a professional for the greatest benefit. The major prerequisite is having a clear and precise intention of using this problem-solving or risk management procedure.
In most cases, it is used to solve problems. In that case, be sure about what the problem is before commending your analysis and clearly outline it on the diagram. If the intention is risk management, you can be flexible to try and ascertain some risks and dangers before proceeding with the respective actions.