Accelerated by COVID-19, home delivery is increasing at a rapid rate shifting crime opportunities from retail establishments to the consumers' home. As package theft increases, retailers and delivery companies are experiencing record losses and reduced brand trust. This session will diagram the last mile of the supply chain, introducing the 'Last Foot' of the supply chain and identifying risks. Next, it will review what is known about package theft, emphasizing how package thieves operate and illustrations of how fear of package theft may impact consumer behavior. Lastly, by synthesizing multiple Situational Crime Prevention techniques, methods, and technology, attendees will be able to identify multiple prevention efforts in the 'Last Foot' to reduce loss and enhance customer satisfaction.
Upon completion, participants will be able to:
- Understand the prevalence and impact of package theft
- Describe the 'Last Foot' of the delivery supply chain and understand its importance
- Identify methods to prevent porch piracy
- Recognize the need for retailers and delivery services to record package theft and develop responses
Completion of this webinar is eligible for 1 CPE credit. CPE credits for ASIS-sponsored webinars will be updated in your user profile within 48 hours of completion. Self-reporting of CPE credits is not required.
Ben Stickle, Ph.D.
Associate Professor of Criminal Justice
Middle Tennessee State University
Dr. Ben Stickle is an Associate Professor of Criminal Justice at Middle Tennessee State University. A former police and security practitioner, he publishes widely on policing and crime prevention. He is a recognized expert and industry forerunner addressing loss in the last mile of the supply chain, focusing on package theft. His work includes scholarly articles on package theft and practitioner-focused articles in The Mail & Express Review, Loss Prevention Magazine, and The Business Insider. Ben's research has appeared in over 100 news reports, websites, and blogs, including Good Morning America, Parcel & Post Technology, U.S. News & World Report, The Postal Hub, Delivery Safe, New York Times, BNC Investigative Reporting, and others. Ben has presented this topic to the Loss Prevention Research Council, Post & Parcel Live, Clear Link Consumer Brands, Criminology Consortium, and others.
*Note: Speakers and content are subject to change without notice.